Disc Repair - Frequently Asked Questions and Answers
1. How does three-r repair CD, DVDs, and game discs?
The repair process is done with high-speed automated precision equipment that
uses material specifically tested and proven effective on CD, DVDs, and game
discs. The severity of the damage on the disc determines the level of repair
needed. Our repair technicians inspect each disc to determine the severity of
damage and repair it using the appropriate number of refinishing stages. If your
disc is badly damaged with deep scratches it will go through several refinishing
stages and one polish cycle. The initial stage is done with precision sanding
that effectively grinds the shiny surface to the depth of the deepest scratch.
The subsequent stages are basically the same, but with a finer sanding grades
that begin to smooth and reshine the surface of the disc. The polish cycle gives
your disc the brilliant shiny look allowing for optical clarity needed for uninterrupted
laser detection.
2. Can every disc be repaired?
No. Damage or scratches
on the label side cannot be repaired. This is permanent damage done to the
data stamped on the disc and cannot be replaced. Since discs are not created
equal it is difficult to say whether the amount of damage you have will render
the disc unusable. Many discs can have top damage and not show any sign of interruption.
If you are considering sending us your disc it is important to check both sides
for any cracks. Cracks sometimes look like a scratch, but cannot be repaired.
Hold the disc up to a bright light, with the shiny surface facing you. If any
patches of light show through, then the data has been damaged and cannot be repaired.
Most CDs are repairable, following the guidelines above will help you get the
best possible results from your repaired disc. There is no process that can restore
damaged or missing encoding from the label side, therefore it is important to
screen your discs carefully before sending them in for repair.
3. Will the disc be restored 100%?
The shiny side of
the disc is the only side that can be repaired. three-r will repair
the disc to "virtually brand new condition". The original polished appearance
will be restored. Residual virtually undetectable hairline scratches may remain,
please see question 4. Any damage done to the top or label side cannot be repaired.
4. What about deep gouges, chips, or cracks?
Occasionally scratches are so deep we consider them a gouge. Some gouges may
be so deep that they actually reach the data foil. Although most gouges can be
removed, we will not risk ruining the data foil. When this occurs the resurfacing
process is stopped and a light scratch will remain. This light scratch may or
may not affect the play of the disc. When chips are present they are most likely
on the edge of the disc and cannot be repaired. Cracks cannot be repaired.
5. Does a perfectly resurfaced disc guarantee it will play?
No. There can be a number of reasons other than a scratch on the play-side that
is preventing your disc from playing. Your data foil may have top damage, a manufacturer
defect, or some other anomaly. three-r's service is to remove imperfections
to the play-side of the disc that are made by accident or abuse.
6. Can I repair a disc myself?
Although other methods are available for repairing discs, we highly recommend
using a professional service.
